EBS/ VBS earns 94.87 NetPromoter Score for August

Many Companies claim they have the "Best Service in the business" but few even have a way to measure how happy customers are. Here at Virginia Business Systems we have a system that allows us to capture feedback after every service call. We use the Net Promoter Score® system www.netpromoter.com.

The average N. American company has a Net Promoter Score of 10. Some well-loved companies reach scores into the 70s and 80s.

Some information about NetPromoter (NPS)® is a straightforward loyalty metric that holds companies and employees accountable for how they treat customers. It isboth a loyalty metric and a discpline for using customer feedback to fuel profitable growth in your business. Employees at all levels of the organization understand it, opening doors to customer centric change and improved performance.

See our January Score

See our February Score

See our March Score

See our April Score

See our May Score

See our June Score

See our August Score
 

Article Type: 
Blog