EBS/VBS Awarded 2017 Pro-Tech Service Award from Konica Minolta










News Release



Konica Minolta Honors Edwards & Virginia Business Systems as Pro-Tech Service Award Recipient


Ramsey, NJ – November 15, 2017 – Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announced that Edwards & Virginia Business Systems have been honored with a 2016 Pro- Tech Service Award recognizing their dedication and commitment to customer support and satisfaction. Pro-Tech Service Award recipients were honored at a special presentation during the company’s annual dealer conference on October 4, 2017, which took place at the luxury Park Hyatt Aviara Resort, Golf Club & Spa in Carlsbad, CA. Edwards/ Virginia Business Systems will also receive special recognition for its longstanding excellence, as this marks the 5th year that the dealership has earned this award.


“I congratulate 2016 winners, Edwards & Virginia Business Systems, for their outstanding achievement,” said Sam Errigo, Executive Vice President, Sales and Business Development, Konica Minolta. “This is an extraordinary distinction that recognizes the dealers that deliver the finest customer service day in and day out.”


Edwards & Virginia Business Systems are dedicated to delivering professional, reliable service and maximum performance for Konica Minolta’s award-winning lines of digital imaging products. To merit the Pro-Tech standard, each element of EBS/VBS operation was evaluated, including management skills, inventory control systems, technical expertise, dispatch systems and customer satisfaction ratings.


"It is a great honor to be awarded the 2017  Konica Minolta Pro-Tech award. We take great pride in this accomplishment, as it takes a great amount of effort to be awarded it each year. It is undoubtedly the work of our ambitious technical staff has allowed us to attain this award for the 6th year in a row," said Barry Burress, Director of Service for Virginia Business Systems.

“We are proud to have earned this award for the 13th year in a row. We as an organization feel this award is a reflection of the whole organization and not just the Service Department.  It takes all of the employees of an organization pulling in the same direction to achieve this award.  Good Customer satisfaction is the end result of everyone working together and we want to thank all of our employees for making this award a reality.” said Greg Schlight, Director of Service and Support for Edwards Business Systems. 


Konica Minolta’s rigorous Pro-Tech program is designed to help ensure that all authorized dealers provide the best customer and product support for Konica Minolta devices. Such standards require that dealers maintain proper technical and product training for service technicians, that they utilize the latest Konica Minolta service programs, and that they adhere to Konica Minolta policies and procedures. Additionally, Pro-Tech dealers must allow random inspections of Konica Minolta products at customer locations as verification that products are well maintained and that their customers are satisfied with service and product support.



About Konica Minolta

Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the Workplace of the Future™ (www.reshapework.com). With our comprehensive portfolio, we deliver solutions to leverage mobility, cloud services, and optimize business processes with workflow automation. Our All Covered IT Services division offers a range of IT strategy, support, and network security solutions across all verticals. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for 10 consecutive years and is proud to be ranked on the Forbes 2017 America's Best Employers list. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for five years in a row. We partner with our customers to give shape to ideas and work to bring value to our society. Follow Konica Minolta on Facebook, YouTube, and Twitter @KonicaMinoltaUS.




Press Contact:

Kristina Marchitto, Public Relations Manager Konica Minolta Business Solutions U.S.A., Inc.

+1 201.236.4399



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