Submitted by Walter Whal on Thu, 08/04/2016 - 9:46am
At this point in your business, you may have had conversations with other business people about the success they enjoy due to managed print services. While enticing, you have perhaps not yet chosen to make that move toward MPS. Surely you can start whenever you're ready. But have you ever thought about the ways your business could be suffering because it doesn't have managed print services helping run the printing show?
Submitted by Walter Whal on Fri, 07/29/2016 - 9:41am
In the business world, you always need solutions. Solutions to problems, ways to improve your day to day office work, and ad ons are crucial to your success. A lot of these solutions are made to solve a single problem. Air conditioners keep you cool; overhead speakers set an upbeat mood, etc. The great thing about this office solution, though, is how diverse and numerous the benefits are; we're talking about document management.
Submitted by Walter Whal on Mon, 07/18/2016 - 9:37am
You never want that day to come when you get into the office early Monday morning to find a disaster; your data network has been infiltrated by a virus. For more companies than we'd like to think about, a major data breach or virus can mean the end of business. Now there are a few different types of malware that can infiltrate your data network. We'll go over those so that you understand them well, and can also work to prevent such an attack.
Submitted by Walter Whal on Fri, 07/15/2016 - 9:34am
Office's do their best when good decisions have to be made about each piece of equipment that is purchased. From staplers to computers and printers, it's important to have tools that work for you, not against you. The HP LaserJet M4345 MFP series, a series of quality multifunctional printers, strives to do just that.
Submitted by Walter Whal on Wed, 07/06/2016 - 11:24am
If you're preparing to roll out a Managed Print Services solution in your organization, you may already be feeling some push-back. There's no reason to be alarmed; most of us hesitate when change is in the air. However, there's a lot you can do as an employer to help your employees understand the benefits of Managed Print Services, including how this particular solution will make their jobs easier.
Submitted by Walter Whal on Thu, 06/30/2016 - 2:52pm
For many businesses, the most effective place for beginning a Document Management System is in their accounting department. With benefits within the department that deliver significant advantages across the entire organization, digitizing your financial processes makes good business sense.
Submitted by Walter Whal on Mon, 06/27/2016 - 9:39am
Many Companies claim they have the "Best Service in the business" but few even have a way to measure how happy customers are. Here at Virginia Business Systems we have a system that allows us to capture feedback after every service call. We use the Net Promoter Score® system www.netpromoter.com.
The average N. American company has a Net Promoter Score of 10. Some well-loved companies reach scores into the 70s and 80s.
It's a bad day when you need a word beginning with the prefix mal (meaning bad) to describe your situation. Malware is no exception.
If you've been having a relatively good day, malware can turn it into a bad one with just one click. Read on to discover the steps you can take to keep malware at bay.
Submitted by Walter Whal on Wed, 06/08/2016 - 2:56pm
More companies than ever are discovering the benefits of Managed Print Services. Here's why:
Working with a Managed Print Services partner is an effective way for organizations of all sizes to improve productivity, reduce costs, and leverage the robust workflow solutions found within today's printing technologies.
Throughout the years that we have been doing business with Edwards we have encountered nothing but pleasant, knowledgeable individuals that provide a gold standard of service for our copier. We look forward to many more years with you! Your...
Fei Clapp
Delta Industries
It is my pleasure to recommend to you Edwards Business Systems. We recently leased a copier from this fine company and are very pleased with its installation, operation, and maintenance. Our experience with the sales, installation, and...
William Peterson
Vice President for Administration
Pennsylvania Conference of Seventh-day Adventists
Lawrence always does an exceptional job! We are so pleased with the response time we receive and the work that is being done. Your service technicians are one of the main reasons we continue to lease equipment through your company.
Northside Baptist Church
Donise Boone
Lawrence did a great job diagnosing the problem. Lawrence is a great technician and very friendly. I appreciate his help in fixing our problem!
Karen Holland
Church Hill Activities And Tutoring
“We didn’t seek them out – it was a chance cold call that came at the right time. Our printer barely worked, the service was marginal and our lease was soon to expire. Sure, we’ll check it out – Edwards proposed a versatile system for us, capable...
Gretchen Walters
Marketing Manager
Hydac USA
Tim is great, he always fixes our machines in a timely manner. very personable and explains problems and fix. HE IS A GREAT ASSET TO YOUR COMPANY
Three Rivers Treatment Center
Rita Parsons
I placed the service request on line and had no problems. I never dreamed he could come so quickly, so I had gone out to do an errand. When I came back, he had completed the work and was testing the machine to see how it was working. The...
VITECH CORP
Doug Johnston
VITECH CORP
The issue was with our phone line and not that machine. He showed me what he was working on and how it was the phone line not working. He then did a service check on the device which was very helpful to make sure that we wouldnt have any other...
Mass Mutual Financial Group
Stephen Haverstein
Mike Oliveira did his job well. When he first took a look at the copier, the problem (of course) didnt happen. He had to test more than what people probably would have to get the feeder to not take the paper. Im glad that he did, because we use...
Southeastern Institute of Research
Rein Jarman
Southeastern Institute of Research
This service technician provided EXCELLENT service. Please encourage him to keep up the good work!!! His communication and customer service were great
VCU Health VCU Medical Center Neuroscience, Orthopaedic and Wellness Center
Valerie Derricott
I just wanted to say that I so appreciate having Zearl do our deliveries. He is so flexible and easy to work with. Today, my guy at our Downtown Campus had an appointment, so Zearl installed what he could and was willing to make a pass by later...
J. Sargeant Reynolds Community College
Manager of Administrative Computing Support
J. Sargeant Reynolds Community College
I like that were not put on hold forever, and that we get to speak with a person who speaks clearly. When our technician arrived soon after we placed the call, he checked in and got to work clearing our jam. The machine is now running great and...
Sherry Calhoun
Eagle Fire Inc
Our tech is ALWAYS quick, friendly, informative and gets the repair taken care of. Thank you Dwayne!
Kim Brown
County Of Albemarle Fire & Rescue
I always speak to Ashley. She is courteous -- knows us -- knows our machine -- and is very quick to respond to whatever we need. Tim is very polite an accommodating. Is on time, listens to the issue and works efficiently-trying to stay out of our...
Stony Point Reformed Presbyterian Church
Stony Point Reformed Presbyterian Church
"Always friendly, prompt, and leaves machine repaired. Tim is an asset to your company. I have worked with Tim for over 2 yrs and he has always been efficient."
Three Rivers Treatment Center
Rita Parsons
Three Rivers Treatment Center
Paul Hedrick has been wonderful to work with so he will get in touch with me. I enjoy working with the representatives from your company. The service technician is also great to deal with. You are lucky to employ such wonderful and caring...
Sherry Wright
James Madison University
My name is Jonathan Miller, the Procurement and Logistics Coordinator for the Virginia House of Delegates. We have been working with Robin Cilimberg recently on a larger procurement for Shredders provided by Virginia Business Systems. This was my...
Virginia House of Delegates
Procurement and Logistic Coordinator
Virginia House of Delegates
The Boyertown Area School District was seeking a solution to reduce the number of copier/printers and simplify the navigation of print queues to reduce copy/print costs, increase the security of printed confidential material and improve the...
Boyertown Area School District
Top Ten Reasons to Buy Office Product from George Taylor of Virginia Business Systems
George Is a Kind and thoughtful person.
He will find out what your problems are before recommending a solution
He will help you...
Chip Tompkins
We think In Ink
I had the pleasure of meeting Brandon today and he was great to work with and the deliveries went very smooth. Greg was so patient with the end user and took time to make sure each machine was configured the wanted they wanted it and he fully...
Joe Best
J. Sargeant Reynolds Community College
I wanted to let you know how much the Department of Medical Assistance Services appreciates all of the time and energy that Virginia Business Systems personnel spent working on our MPS needs. We cannot thank you and Robin Cilimberg enough for...
Barbara Wilson
Department of Medical Assistance
To Whom It May Concern:
Edwards Business Machine, Inc. d/b/a Virginia Business Systems (VBS) has been a valued
provider of quality goods and outstanding customer services to Chesterfield County for
numerous years. Most recently...
Martin W. Franciscus
Principal Contract Officer
Chesterfield County Purchasing Department
I am the Office Manager for Miriam's House, a homeless shelter in Lynchburg, VA. I put in a service call yesterday due to repeated jamming in our copier. Tyler was our serviceman, and this email is to recognize him. When he realized that he would...
Danielle Englund
Office Manager
Miriam's House
On behalf of all the students at Deep Run HS along with David and myself, we would like to “Thank You” for your continued support of the Deep Run Marathon Dance. Once again, thank you so much for your continued help and support and please let...
Kathleen B. Kern
Marathon Dance Director
Deep Run High School
We would like to take a moment to recognize Dwayne’s hard work and efficiency. He came over to Anthropology both yesterday and today in a very timely manner. Dwayne is very courteous and personable. Karen and I wanted to make sure you got to hear...
Millie Dean
Department of Anthropology
University of Virginia
George Taylor went above and beyond today to help us with our Bizhub issue. We were in a time crunch and he delivered a part after 4:30 today & really took care of us. Just wanted you to know.
It was greatly appreciated.
Art Washburn
Wealth Manager and Investment Advisor
Alpha Omega Wealth Management
He (Thomas Engel) was very thorough and prompt. Your service guys are all A+ in my book.
Alan Hunter
Fisher Printing
In my business and in yours – service(s) are important. Making customers happy is what we all do. So I thought I’d mention to you a thing or 2 - I thought you should know.
Each: Jeff Coleman, Jeff Fuqua, T.J. and the new gentleman Tyler,...
Mark Hailey
AREVA Service & Quality
To Whom It May Concern:
This letter is to express my appreciation for the excellent customer service that we have received from Virginia Business Systems and Mr. Paul Hedrick. At present time, there are seven (7) copiers in the College of...
Violet H. Sherman
Administrative Assitant
James Madison University
In 2010 I requested information from the entire approved vendors list for network capable copy machines. I included my departments requirements and asked for emailed literature so that I could review the equipment options and make an informed...
Sandra Gilchrist
Learning, Technology and Leadership Education
James Madison University
To whom it may concern;
This letter is to let your company know how appreciative James Madison University Facilities Management Administration staff and I are of Mr. Paul Hedrick.
I am in charge of copier maintenance and management...
Inze "LaVern" Dillard
Landscape Office Manager
James Madison University
To Whom it May Concern:
I am writing to share with you the excellent customer service our office always received from our Konica Minolta C454e service representative, Mr. Paul Hedrick.
Mr. Hedrick is always professional, courteous,...
Pam McDonald
Assistant to the Senior Vice President
James Madison University
I have been working with Robin Cilimberg since 2011 regarding leased and purchased copier machines, as well as dealing with any issues that came across. I am amazed and grateful of her performance how professional manners and quickly she resolved...
Juntima Silaasna
Fiscal Assistant
Prince William Health District
February 11, 2015
To whom it may concern:
The JMU Health Center has a long association with Virginia Business System. Currently we lease 11 copier/printers from VBS. That number in itself speaks to the confidence that we have in VBS...
Edie Swartz
Contract & Project Manager
James Madison University Health Center
I wanted to send an email expressing how much I appreciate Vicki Love for all she does for my business. Vicki has always been on the job when I’ve had any issues with my copy machine. She has even demonstrated the ability to be ahead of any...
Sheila J. Phipps
Phipps Insurance Services Inc.
Just wanted to say THANK YOU to all of you for working to get all the issues worked out with our KIP. Jeff really kept at it until everyone was satisfied and did a great job keeping me posted about what to expect....This was a totally different...
Audrey Palmer
Roanoke County
Roanoke County
On behalf of myself and the staff here at Richfield we would like to thank you for the great service and professionalism that we have received from you and your team over the last 2+ years. From negotiating best price contracts to outstanding/...
Wayne Ferguson
Richfield IT Department Director
Richfield Living
Just wanted to pass along a note about our experience with Virginia Business Systems and the service personnel that respond to our occasional needs. The system you have in place for ordering parts and toner is so simple that it allows for even...
Leon D. Robertson
UHSTS, Inc. / RADAR
This is a letter of gratitude – to express my appreciation for the superior product and service provided on my BizHub 250, and on other copiers, many years further back. I went back in the file and found a maintenance call by Bill Drummond in...
Joseph S. Durrer, Jr., MAI, SRA
President
DURRER APPRAISAL AND CONSULTING SERVICES, INC
Colton was very personable and pleasant to deal with.
D.R. Hylton employee
D.R. Hylton
The Schuylkill Chamber of Commerce embarked on an extensive RFP process back in the summer of 2012 for a copier that would be responsive to the new direction of the Chamber in its soon to be new home at Union Station. One key element desired was...
Robert S. Carl, Jr.
Executive Director
Schuylkill Chamber of Commerce
Edwards Business Systems is the only company in my sixteen years in the IT field that has sold us equipment and six months later came back out and saved us more on our copier expenses. They are always looking out for their customers best interest...
Andrew Supeck
Director of IT
Keystone Insurers Group, Inc
When we decided to add digital printing capabilities in house we compared several brands and considered several companies. We have had the pleasure of working with Edwards Business Systems since 2011 and could not be more pleased with our...
Rob Demko
Sales Director
Times Companies
I wanted to write and tell you how happy I am with our choice of Virginia Business Systems to meet our printing needs in all areas of our decision. Firstly, the training that you came and provided to our staff was excellent. We were very grateful...
Damien Murtagh
Program Director
I am happy to provide a reference for Virginia Business Systems, an office equipment company that we have worked with for more than seven years. The sales and technical staff have always provided exceptional service that is prompt and...
Lynne Eccard
It is my pleasure to recommend the services of Virginia Business Systems to any potential clients you may work with. When the International Rescue Committee in Charlottesville (IRC) needed to replace its existing copier, Virginia Business Systems...