No personal information (content) is collected or sent from the device management system. An information collection engine creates the scan file in XML format. That data is encrypted and sent to our secure server as a compressed file. Only the following information is gathered and transmitted to our secure server:
- Printer name, make and model
- Serial number
- IP Address
- MAC Address
- Page Counts
- Toner levels
- Status / Alerts (e.g. out of paper, paper jam)
The web interface provides external access via secure login (username and password) and only through the secure web application. Logins can be restricted to either a set of users or a single location. Advanced privileges can also be assigned to users. Access to the secure web application uses 128-bit SSL encryption.
The server is located in a physically secure environment, located behind a dedicated hardware firewall that blocks all external access except that which is required for the device management system to function. The server is kept up to date with the latest operating system patches, security patches and anti-virus updates.
Server administration logins are restricted to a very limited number of authorized personnel who require access only for routine maintenance and backup purposes. The device management system is the only application running on this server and therefore there is no security threat posed by other programs.
Local printer tracking capability is associated with a client application which is used to monitor the print sub-systems on any MAC or Windows OS. This client has a small footprint and only 2MB of code needs to be installed for full tracking and management functionality. It is stable, non-intrusive, and secure. The client can be deployed through any network deployment method currently in use to manage software on your networks.