Field Service Technician: Scranton PA

Field Service Technician Job Description

CLASSIFICATION:  Non-Exempt

REPORTS TO:  Service Manager

DEPARTMENT:  SERVICE

Job Objective:

The Field Service Technician provides installation, field maintenance and routine service on copiers and  office equipment to our customers and clients, while providing each customer with outstanding customer service in a professional, courteous and knowledgeable manner. 

Job Duties:

  1. Maintain parts inventory for accuracy and integrity
  2. Inform management of any and all issues relating to customer issues
  3. Provide technical support for client base on copiers and printers
  4. Be able to provide after-hours support and/or overtime as needed
  5. Maintain positive attitude with both client employees and EBS/VBS employees
  6. Always treat customer in a positive professional manner
  7. Must be dependable and punctual
  8. Make prudent decisions required to maintain equipment in field to standards without jeopardizing performance of said equipment
  9. Maintain a high level of technical expertise with emphasis on continuing training
  10. Continue to upgrade knowledge to improve effectiveness on the equipment
  11. Maintain appropriate professional appearance
  12. Be productive – ask for direction if needed.

 

Physical Demands:

 

  1. Stand – Remaining on one’s feet in an upright position without moving about
  2. Walking – Moving about on foot
  3. Lifting – Raising or lowering an object from one level or area to another  25-50 lbs
  4. Carrying – Transporting an object, usually holding it in the hands or arms, or on the shoulder
  5. Climbing – Ascending or descending stairs or ramps using feet and legs or hands and arms
  6. Stooping – Bending body downward and forward by bending at the knee
  7.  Handling – Seizing, holding, grasping, turning or otherwise working with hand or hands

Environmental Conditions:

  1. Exposure to weather including heat, cold, wet and/or humid

Job Requirements:

  1. Electronics or copier background preferred
  2. Knowledge of computers and networks
  3. Self-starter and self-motivated
  4. Able to work as part of a team
  5. Dependable
  6. Must have excellent communication skills
  7. Able to travel at times for technical schools
  8. Have own transportation and a valid driver’s license

Submit resume and letter of interest to: LVarga@edwardsbusines.com