Full time Receptionist- West Reading PA

CLASSIFICATION:   Hourly

 

REPORTS TO:  ASSISTANT CONTROLLER

 

DEPARTMENT:    ADMINISTRATION

 

JOB PURPOSE/Summary

 

The receptionist serves as the first point of contact for EBS by professionally answering, screening and directing incoming calls.  This position welcomes and assists visitors entering the organization, as well as provides administrative and clerical support to the Sales/Billing department.

 

Essential Function

 

Responsible for answering and directing incoming calls for EBS, also provides phone coverage for VBS.  Takes and relays messages to the appropriate staff members.  Provides information to callers with inquires.  Greets, directs and announces persons entering the company, verifies security of outside clients/vendors and maintains an accurate visitor log. Distributes customer satisfaction survey to appropriate personnel. Monitors the meter email and takes action by recording meters and updating customer contact information as needed.  Assists in data processing for new Managed Print Services deals.  Creates sales and purchase orders in e-automate through the e-concierge program.  Secures travel and hotel arrangements for EBS.  Responsible for sorting and distributing mail.  Maintains and distributes EBS company telephone directory.  Serves as a backup for order verification of sales orders when necessary. 

 

Performance Factors

 

Attendance and Dependability:   The employee can be depended on to report to work at the scheduled time and is seldom absent from work. The employee observes designated work break/meal periods. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious, about assignments.

 

Communication and Contact: The employee is proficient and professional in oral and written communication with superiors, colleagues, and individuals inside and outside the Company.

 

Relationships with Others:   The employee exhibits a professional manner and works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the Company.

 

Travel:  This position does not require the need to travel remotely to other office locations, however, might potentially require travel to attend training seminars or classes.

 

 

 

 

 

Qualifications

 

High school diploma or GED required with previous office/receptionist experience preferred.  Must possess excellent telephone skills, with outstanding verbal communication including the ability to maintain patience and composure while dealing with difficult situations.   Must have the ability to interact with all team members in a professional manner.  Previous experience with Microsoft products with the ability to accurately and efficiently enter information into the computer using both the alpha and numeric key pad required.  Proficiency in Excel, with above average skill set preferred.       

 

Physical Demands

 

The position would require the ability to talk by expressing or exchanging information by means of the spoken word, as well as hearing by perceiving the nature of sounds by the ear. Must be able to visually sit at a computer terminal on a continuous basis for long periods of time. This position requires light or low amount of physical exertion and is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

 

Position Type/Expected Hours of Work

 

This is a permanent full time position.  Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.    Overtime is minimal, however, flexibility during peak times of the month might be required, depending on work flow.

 

This document in no way states or implies that these are the only duties to be performed by the employee occupying this position and is not designed to cover or contain a comprehensive listing of activities or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.