The economic impact of the continuing COVID-10 pandemic has far-reaching implications for all businesses, but it has hit the financial services sector particularly hard, with up to 71% of financial decision-makers reporting an impact to capital resources.
To stem the tide of business losses and avert disaster, smart financial firms are focusing on many priorities that can help foster a smooth recovery, such as:
Of these objectives, all can be easily managed using commonly available technologies such as Voice Over Internet Protocol, or VOIP.
Accounting firms, investment firms, wealth managers, and other financial institutions can benefit from the wide range of advantages VoIP systems offer over traditional telecommunications systems.
Specifically, we will address how VoIP can dovetail neatly with the priorities for success after COVID, listed in the previous section to help your firm recover more quickly from the economic downturn.
VoIP systems can make standard phone calls — and so much more. Through VoIP technology, organizations can explore productivity-enhancing automated solutions such as:
These, and other features, are part of what makes a VoIP system so valuable for fast-paced financial businesses — they allow staff to get in touch, stay in touch, and keep current with customer demands whether they are working from home, on the road, or in the office.
Your VoIP provider is a non-traditional partner that can help your firm get — and stay — connected internally to foster collaboration, and externally, to increase customer service and loyalty.
Financial firms handle a lot of calls dealing with sensitive financial and personal data, making a VoIP phone service the perfect way to manage risks while helping firms remain agile.
First, the Voice Over IP Security Alliance (VoIPSA) was created to bring VoIP providers together with information security experts to create secure communications experiences for users of VoIP.
Today’s VoIP networks are secured with firewalls, endpoint access and authorization protocols, secure network design, data encryption, and a host of other tools to keep your communications private and your data safe.
Plus, VoIP systems provide incredible agility and scalability as lines can be added or removed easily to keep up with staffing moves and changes.
Cloud-based communication systems such as VoIP help firms provide improved customer service through increased reliability, even through power losses, so your firm stays up and running.
Cloud-based VoIP systems are smart — they know when to route calls to designated endpoints such as remote offices or mobile phones to keep you and your customers in touch.
By fostering more effective internal collaboration and providing voice-assisted technology to help clients reach the right person when they need them, VoIP systems help prevent communication mix-ups and delays.
At Edwards Business Systems, we specialize in keeping teams communicating with each other — and their customers — through state-of-the-art VoIP technology.
Our team of IT and telecommunications experts can assess your current telephony system alongside your business objectives and help you create a faster, safer, more efficient way of staying connected with clients and team members using VoIP.
What can you expect with our VoIP solutions?
Our scalable VoIP offerings bring you improved voice quality and a positive user experience while reducing infrastructure requirements to stay in line with budget concerns. Plus, subscription-based billing requires no up-front investment, and our installation team can have your new communications system ready to roll out within a week.
Our cloud-based system provides all the tools you need to connect and collaborate, both internally and externally, for higher productivity, better customer and user experience, and a better chance at staying ahead of the competition in the volatile post-COVID marketplace.
Discover how upgrading your telecommunications to a VoIP system can help your financial firm make gains with clients and staff. Contact an EBS representative now and learn how easy it is to get started with VoIP.