Throughout the years that we have been doing business with Edwards we have encountered nothing but pleasant, knowledgeable individuals that provide a gold standard of service for our copier.  We look forward to many more years with you!  Your service is second to none.

Fei Clapp
Delta Industries

It is my pleasure to recommend to you Edwards Business Systems.  We recently leased a copier from this fine company and are very pleased with its installation, operation, and maintenance.  Our experience with the sales, installation, and maintenance people that Edwards employs has been excellent.  They listen, make valuable suggestions, and work tirelessly to meet our needs.  I am sure that any of their clients will have the same experience as we have.


William Peterson
Vice President for Administration
Pennsylvania Conference of Seventh-day Adventists

Lawrence always does an exceptional job! We are so pleased with the response time we receive and the work that is  being done. Your service technicians are one of the main reasons we continue to lease equipment through your company.

Northside Baptist Church
Donise Boone

Lawrence did a great job diagnosing the problem. Lawrence is a great technician and very friendly. I appreciate his help in fixing our problem!

Karen Holland
Church Hill Activities And Tutoring

“We didn’t seek them out – it was a chance cold call that came at the right time. Our printer barely worked, the service was marginal and our lease was soon to expire. Sure, we’ll check it out – Edwards proposed a versatile system for us, capable of handling our large but sporadic volume. When the competition didn’t follow up, Edwards was there and we signed with them.  In the waiting period from contract to delivery, we had a huge trade show to prepare for and our printer failed yet again...

Gretchen Walters
Marketing Manager
Hydac USA

Tim is great, he always fixes our machines in a timely manner. very personable and explains problems and fix.  HE IS A GREAT ASSET TO YOUR COMPANY

Three Rivers Treatment Center
Rita Parsons

I placed the service request on line and had no problems. I never dreamed he could come so quickly, so I had gone out to do an errand.  When I came back, he had completed the work and was testing the machine to see how it was working. The technician told me what the problem was and what he did to fix it. Great Service! Please share with the technician that we were very impressed with his quick response and ability to fix the problem.

Doug Johnston

The issue was with our phone line and not that machine. He showed me what he was working on and how it was the phone line not working. He then did a service check on the device which was very helpful to make sure that we wouldnt have any other issues with the device.


Mass Mutual Financial Group
Stephen Haverstein

Mike Oliveira did his job well. When he first took a look at the copier, the problem (of course) didnt happen. He had to test more than what people probably would have to get the feeder to not take the paper.  Im glad that he did, because we use it more often at the beginning of the month. He saved us a lot of stress and had some good spirit about it, too. His humor was much needed and appreciated (it had been a day for me).

There hasnt been a technician that I have had a problem with...

Southeastern Institute of Research
Rein Jarman
Southeastern Institute of Research

This service technician provided EXCELLENT service. Please encourage him to keep up the good work!!! His communication and customer service were great

VCU Health VCU Medical Center Neuroscience, Orthopaedic and Wellness Center
Valerie Derricott

I just wanted to say that I so appreciate having Zearl do our deliveries.  He is so flexible and easy to work with.  Today, my guy at our Downtown Campus had an appointment, so Zearl installed what he could and was willing to make a pass by later to finish a move.  You don’t find customer service like that every day.  He is just an exemplary module of the customer service VBS provides.  Please pass this on and thank you and your company for instilling this type of service in your employees...

J. Sargeant Reynolds Community College
Manager of Administrative Computing Support
J. Sargeant Reynolds Community College

I like that were not put on hold forever, and that we get to speak with a person who speaks clearly. When our technician arrived soon after we placed the call, he checked in and got to work clearing our jam. The machine is now running great and the copies look better than before he serviced it! Your technicians are always helpful explaining the problems to us and how to avoid them in the future. He always does a great job!  We hardly have problems with the machine, but when we do, your...

Sherry Calhoun
Eagle Fire Inc

Our tech is ALWAYS quick, friendly, informative and gets the repair taken care of. Thank you Dwayne!

Kim Brown
County Of Albemarle Fire & Rescue

I always speak to Ashley. She is courteous -- knows us -- knows our machine -- and is very quick to respond to whatever we need. Tim is very polite an accommodating. Is on time, listens to the issue and works efficiently-trying to stay out of our way. Is knowledgeable and great at trouble shooting and giving us pointers on how to troubleshoot so that if we need to call in for service we can give more information about what needs to be repaired. You guys are doing a great job!

Stony Point Reformed Presbyterian Church
Stony Point Reformed Presbyterian Church

"Always friendly, prompt, and leaves machine repaired. Tim is an asset to your company. I have worked with Tim for over 2 yrs and he has always been efficient."


Three Rivers Treatment Center
Rita Parsons
Three Rivers Treatment Center

Paul Hedrick has been wonderful to work with so he will get in touch with me.  I enjoy working with the representatives from your company.  The service technician is also great to deal with.  You are lucky to employ such wonderful and caring people.  Take care! 

Sherry Wright
James Madison University

My name is Jonathan Miller, the Procurement and Logistics Coordinator for the Virginia House of Delegates. We have been working with Robin Cilimberg recently on a larger procurement for Shredders provided by Virginia Business Systems. This was my first experience with Virginia Business Systems; our agency has had dealings in the past for many successful years. The reason for my letter is to inform you of our excellent experience with the process of purchasing through Robin, and how well we...

Virginia House of Delegates
Procurement and Logistic Coordinator
Virginia House of Delegates

The Boyertown Area School District was seeking a solution to reduce the number of copier/printers and simplify the navigation of print queues to reduce copy/print costs, increase the security of printed confidential material and improve the efficiency of document management. In partnership with Edwards Business Systems, the district reduced its printer fleet from over 675 devices to 80 and implemented a Follow-Me printing solution. This enables users to print to a single print queue and pick...

Boyertown Area School District

Top Ten Reasons to Buy Office Product from George Taylor of Virginia Business Systems

  1. George Is a Kind and thoughtful person.
  2. He will find out what your problems are before recommending a solution
  3. He will help you during the life of your lease or ownership with billing, service or training issues.
  4. He will keep you informed of the latest and greatest solutions his company is developing
  5. He will fight for you if there is a misunderstanding
  6. ...
Chip Tompkins
We think In Ink

I had the pleasure of meeting Brandon today and he was great to work with and the deliveries went very smooth. Greg was so patient with the end user and took time to make sure each machine was configured the wanted they wanted it and he fully tested everything before he left. Greg is excellent.

I cannot say enough good things about the people we have at VABS. 

Joe Best
J. Sargeant Reynolds Community College

I wanted to let you know how much the Department of Medical Assistance Services appreciates all of the time and energy that Virginia Business Systems personnel spent working on our MPS needs. We cannot thank you and Robin Cilimberg enough for being there every step of the way through the entire process.

We have worked with VBS for many years and have always received outstanding service from a knowledgeable staff committed to helping us identify and meet our requirements to be as...

Barbara Wilson
Department of Medical Assistance

To Whom It May Concern:

Edwards Business Machine, Inc. d/b/a Virginia Business Systems (VBS) has been a valued
provider of quality goods and outstanding customer services to Chesterfield County for
numerous years. Most recently, in January 2015 Chesterfield County awarded a contract to
VBS to provide "Copier Services" to the County. This contract requires VBS to provide
copiers and related services to Chesterfield County on an ongoing and oftentimes daily...

Martin W. Franciscus
Principal Contract Officer
Chesterfield County Purchasing Department

I am the Office Manager for Miriam's House, a homeless shelter in Lynchburg, VA. I put in a service call yesterday due to repeated jamming in our copier. Tyler was our serviceman, and this email is to recognize him. When he realized that he would not be able to make it yesterday, he called to let me know, along with telling me what time he would be here today. When he came today, he was extremely friendly and quickly diagnosed our problem. It was a small setting that I was not aware of, and...

Danielle Englund
Office Manager
Miriam's House

On behalf of all the students at Deep Run HS along with David and myself, we would like to “Thank You” for your continued support of the Deep Run Marathon Dance.  Once again, thank you so much for your continued help and support and please let your staff know how appreciative we all are.  Please spread the word regarding this amazing event and if you know any other company that would be interested in sponsoring DRMD please let me know.  We look forward to celebrating our 10th...

Kathleen B. Kern
Marathon Dance Director
Deep Run High School

We would like to take a moment to recognize Dwayne’s hard work and efficiency. He came over to Anthropology both yesterday and today in a very timely manner. Dwayne is very courteous and personable. Karen and I wanted to make sure you got to hear some positive feedback about someone that is working hard for VBS.

We really appreciate his kindness and the fact that Dwayne took the time to talk to us about the issue with the machine.

We hope he will be recognized for doing such...

Millie Dean
Department of Anthropology
University of Virginia

George Taylor went above and beyond today to help us with our Bizhub issue. We were in a time crunch and he delivered a part after 4:30 today & really took care of us. Just wanted you to know.  

It was greatly appreciated. 

Art Washburn
Wealth Manager and Investment Advisor
Alpha Omega Wealth Management

He (Thomas Engel) was very thorough and prompt.  Your service guys are all A+ in my book.

Alan Hunter
Fisher Printing

In my business and in yours – service(s) are important. Making customers happy is what we all do. So I thought I’d mention to you a thing or 2 - I thought you should know.

Each: Jeff Coleman, Jeff Fuqua, T.J. and the new gentleman Tyler, each have played a role in keeping us up and running when it counted most. In today’s society being reliable is not easy to find…. BUT always – your team is!!!.  I hope you and the management team at your company will thank each of them. They NEVER...

Mark Hailey
AREVA Service & Quality

To Whom It May Concern:

This letter is to express my appreciation for the excellent customer service that we have received from Virginia Business Systems and Mr. Paul Hedrick. At present time, there are seven (7) copiers in the College of Education that I am in charge of copier maintenance, and all of them are under lease with Virginia Business Systems. That in itself speaks to the confidence we have in Virginia Business Systems. I can assure you that these machines really get a work...

Violet H. Sherman
Administrative Assitant
James Madison University

In 2010 I requested information from the entire approved vendors list for network capable copy machines. I included my departments requirements and asked for emailed literature so that I could review the equipment options and make an informed choice.

After careful review, I selected a Konica Minolta machine offered by Virginia Business Systems. The procurement process was quick delivery was on time and instruction was provided by the company representative.

Five years later,...

Sandra Gilchrist
Learning, Technology and Leadership Education
James Madison University

To whom it may concern;

This letter is to let your company know how appreciative James Madison University Facilities Management Administration staff and I are of Mr. Paul Hedrick.

I am in charge of copier maintenance and management for our Facilities Division and I appreciate Mr. Hedrick keeping me updated and informed on all of the copiers we house in the University Service Building. He continues to let me know of new machines and software available for purchase. I especially...

Inze "LaVern" Dillard
Landscape Office Manager
James Madison University

To Whom it May Concern:

I am writing to share with you the excellent customer service our office always received from our Konica Minolta C454e service representative, Mr. Paul Hedrick.

Mr. Hedrick is always professional, courteous, polite, and friendly when he enters our office or when corresponding via email or phone. He provides our office with his prompt attention; responding very quickly to our questions. We never feel like he is "rushing" to his next job; and he will, ask...

Pam McDonald
Assistant to the Senior Vice President
James Madison University

I have been working with Robin Cilimberg since 2011 regarding leased and purchased copier machines, as well as dealing with any issues that came across. I am amazed and grateful of her performance how professional manners and quickly she resolved issues she presents. In addition, Robin has a high work ethic, professionalism, great communication, and excellent customer service skills.

Read the original letter ...

Juntima Silaasna
Fiscal Assistant
Prince William Health District

February 11, 2015

To whom it may concern:

The JMU Health Center has a long association with Virginia Business System. Currently we lease 11 copier/printers from VBS. That number in itself speaks to the confidence that we have in VBS and their abilities to 'take care of' the business needs of the JMU Health Center.

We appreciate the 24/7 support, the 800 numbers for supplies and service, the on-going willingness to answer any question, and resolve any issue no matter how...

Edie Swartz
Contract & Project Manager
James Madison University Health Center

I wanted to send an email expressing how much I appreciate Vicki Love for all she does for my business. Vicki has always been on the job when I’ve had any issues with my copy machine.  She has even demonstrated the ability to be ahead of any problems that might arise.  This keeps my business from being “Down” and maintaining a productive work environment in my office.  I truly believe Vicki is an asset to Virginia Business Systems while maintaining an excellent work ethic and exceptional...

Sheila J. Phipps
Phipps Insurance Services Inc.

Just wanted to say THANK YOU to all of you for working to get all the issues worked out with our KIP.  Jeff really kept at it until everyone was satisfied and did a great job keeping me posted about what to expect....This was a totally different experience and one that makes me happy to do business with your company.  Again, a very special thanks to all of you and especially to Jeff for his performance ....

Audrey Palmer
Roanoke County
Roanoke County

On behalf of myself and the staff here at Richfield we would like to thank you for the great service and professionalism that we have received from you and your team over the last 2+ years. From negotiating best price contracts to outstanding/responsive service from the service department, we value your efforts and consider you a true partner in delivering a working solution for our staff. Our goal here at Richfield is to provide quality of life and quality of services to our residents so,...

Wayne Ferguson
Richfield IT Department Director
Richfield Living

Just wanted to pass along a note about our experience with Virginia Business Systems  and the service personnel that respond to our occasional needs.  The system you have in place for ordering parts and toner is so simple that it allows for even the least experienced of our employees to be able to keep the equipment supplied and whenever there is a problem with one of our units your service personnel are extremely responsive to our needs and get us up and running again in as short a time as...

Leon D. Robertson

This is a letter of gratitude – to express my appreciation for the superior product and service provided on my BizHub 250, and on other copiers, many years further back. I went back in the file and found a maintenance call by Bill Drummond in 2005. Bill has always been most helpful Re: service for lo these many years. Now, the most recent maintenance assistance has been by Tyler Boyd – also very capable and friendly. Response time for maintenance has always been quick – same or next day....

Joseph S. Durrer, Jr., MAI, SRA

Colton was very personable and pleasant to deal with.

D.R. Hylton employee
D.R. Hylton

The Schuylkill Chamber of Commerce embarked on an extensive RFP process back in the summer of 2012 for a copier that would be responsive to the new direction of the Chamber in its soon to be new home at Union Station. One key element desired was the processing “in house” of the Chamber Communicator, the monthly Schuylkill Chamber of Commerce newsletter for our members. Through a thorough RFP and demonstration process, Edward Business Systems rose to the top of the list of interested...

Robert S. Carl, Jr.
Executive Director
Schuylkill Chamber of Commerce

Edwards Business Systems is the only company in my sixteen years in the IT field that has sold us equipment and six months later came back out and saved us more on our copier expenses. They are always looking out for their customers best interest and bottom line.

Andrew Supeck
Director of IT
Keystone Insurers Group, Inc

When we decided to add digital printing capabilities in house we compared several brands and considered several companies. We have had the pleasure of working with Edwards Business Systems since 2011 and could not be more pleased with our decision to partner with them. Kendra and the Edwards staff have far exceeded our expectations and have played an integral part in helping us achieve great success integrating the digital aspect with our 35 year history of offset printing. I would strongly...

Rob Demko
Sales Director
Times Companies

I wanted to write and tell you how happy I am with our choice of Virginia Business Systems to meet our printing needs in all areas of our decision. Firstly, the training that you came and provided to our staff was excellent. We were very grateful that you took the time to drive so far to us to provide the training and it was informative for our staff experienced with copiers and those who had little or no previous experience. I thought I knew everything I needed to about using a copier, but...

Damien Murtagh
Program Director

I am happy to provide a reference for Virginia Business Systems, an office equipment company that we have worked with for more than seven years. The sales and technical staff have always provided exceptional service that is prompt and professional.

Virginia Business Systems guided us through advancing our office technology in a cost-effective manner. The sales staff is very knowledgeable of their product line, and provides honest and helpful opinions in selecting equipment that best...

Lynne Eccard

It is my pleasure to recommend the services of Virginia Business Systems to any potential clients you may work with. When the International Rescue Committee in Charlottesville (IRC) needed to replace its existing copier, Virginia Business Systems was quick to respond with an excellent solution to our needs at a competitive cost. In particular, VBS, through its statewide network, was able to provide IRC with a high quality multipurpose copier/scanner/ fax at a particularly advantageous price...

Harriet Kuhr
Executive Director