Position: Logistics and Network Coordinator – Lehigh Valley, PA

Job Purpose/Summary

The Logistics and Network Coordinator is responsible for managing the delivery and setup team while overseeing daily warehouse operations to ensure the efficient and timely setup and distribution of products. This role serves as the primary point of contact during client onboarding, coordinating order implementation by working collaboratively with internal teams to meet client expectations. Additionally, the Coordinator manages network installations for new placements, ensuring smooth execution and optimal service delivery.

Essential Functions and Responsibilities

• Order Management & Preparation

  • Review and process order paperwork (both local and out-of-area) for accuracy and completeness.

  • Organize large orders into a logical and efficient delivery sequence.

  • Prepare equipment for setup by picking, unboxing, and staging items.

• Customer Onboarding & Communication

  • Initiate customer communication via email upon order receipt to confirm details and provide delivery expectations.

  • Ensure all clients submit a signed Network Form before equipment delivery.

  • Coordinate delivery schedules with customers and adjust as needed while keeping the Sales Representative informed.

  • Place service calls for network installations and notify the appropriate Service Manager and Sales Representative.

• Logistics & Inventory Management

  • Manage and coordinate delivery schedules, including overseeing drivers for deliveries and pickups.

  • Ensure proper receipt and distribution of all Movement Forms, obtaining customer signatures as required.

  • Mark all sales orders as shipped in the internal system.

  • Inspect and process inventory from off-lease equipment returns.

  • Assist with annual and cycle inventory counts.

• Warehouse & Operational Support

  • Maintain a clean, organized, and efficient work environment.

  • Provide support to warehouse team members and drivers as needed.

Backup Responsibilities

• Warehouse and Inventory Management

  • Assist with unboxing equipment for service setup.

  • Coordinate used equipment assignments in collaboration with sales staff.

  • Process sales orders and maintain accurate equipment records.

• Shipping Clerk Duties

  • Receive, inspect, and document all incoming freight shipments.

  • Process packing slips and fulfill outbound orders.

• Driver Duties

  • Load trucks for delivery.

  • Transport equipment to and from customer locations, obtaining necessary signatures.

  • Ensure all signed documents are emailed to the Logistics Coordinator immediately after each delivery.

Performance Factors

• Attendance & Dependability: Consistently reports to work on time, adheres to designated breaks, and completes assignments accurately and thoroughly.

• Communication & Contact: Maintains professional and effective communication with colleagues, supervisors, and external stakeholders.

• Problem-Solving: Demonstrates the ability to assess logistical challenges and implement efficient solutions.

• Teamwork & Relationships: Works well with others, fostering a collaborative and professional work environment.

• Adaptability: Adjusts effectively to changing workflow and priorities in a fast-paced environment.

Qualifications

• High school diploma or GED required; Associate’s degree preferred.

• Prior experience in logistics, warehouse management, or supply chain operations preferred.

• Strong organizational and time-management skills with high attention to detail.

• Excellent interpersonal and communication skills.

• Forklift experience or certification is a plus.

• Familiarity with UPS Worldship or similar shipping software is beneficial.

• Ability to work effectively in a dynamic and fast-paced environment.

• Valid driver’s license with a clean driving history.

Physical Demands

• Ability to communicate effectively through speech and hearing.

• Frequent use of hands for grasping, moving, and manipulating objects.

• Work is performed while standing, sitting, and walking.

• Ability to safely lift, carry, push, pull, or move up to 70 lbs.

• Requires bending, squatting, crawling, climbing, and reaching.

Position Type & Work Schedule

• Full-time position, Monday through Friday, 8:00 AM – 5:00 PM.

• Flexibility may be required based on workflow demands.

• This position is based at the Lehigh Valley, PA office.

This job description does not encompass all duties and responsibilities and is subject to change based on company needs.

Edwards Business Systems is an Equal Opportunity Employer (M/F/D/V).
We do not discriminate against any employee or applicant based on race, color, religion, national origin, citizenship, gender, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Applicants may request reasonable accommodations to participate in the hiring process.

Job Purpose/Summary

The Client Success Specialist plays a vital role in ensuring a superior customer experience by serving as the frontline contact for client support. This position is responsible for answering incoming inquiries, placing service calls, and processing supply orders accurately and efficiently. Through strong communication and attention to detail, the Specialist ensures client satisfaction and supports the smooth coordination between internal departments and external clients.

Essential Functions and Responsibilities

• Respond promptly and professionally to incoming client calls from the phone queue in a courteous and helpful manner.

• Accurately enter service requests and supply orders into the system, ensuring all required information is recorded thoroughly.

• Monitor and respond to emails directed to the Client Success Team in a timely fashion, ensuring all client communications are documented.

• Act as a liaison between service managers, technicians, and customer service representatives to ensure effective communication and issue resolution.

• Maintain a working knowledge of products and services to provide accurate information and support to clients.

• Strive to resolve client concerns on the first interaction, escalating when necessary while maintaining a high level of professionalism.

• Maintain accurate records of all client interactions and transactions in the company’s CRM or service systems.

Performance Factors

• Attendance & Dependability: Consistently reports to work on time, observes scheduled breaks, and reliably completes tasks in a timely, thorough, and accurate manner.

• Communication & Contact: Demonstrates professional and effective communication skills, both verbal and written, when interacting with clients and internal team members.

• Customer Focus: Provides exceptional customer service by understanding client needs, demonstrating empathy, and ensuring prompt and effective solutions.

• Attention to Detail: Enters and processes orders and service requests with a high degree of accuracy and completeness.

• Team Collaboration: Works effectively in a collaborative, fast-paced environment while supporting colleagues and contributing to team success.

Qualifications

• High school diploma or GED required.

• Previous experience in customer service or a related support role preferred.

• Strong interpersonal and communication skills, with the ability to remain calm and composed in high-pressure situations.

• Proficiency in data entry and navigating service software systems; accuracy is essential.

• Ability to multitask and adapt to shifting priorities in a team environment.

• Knowledge of customer service principles, practices, and professional etiquette.

Physical Demands

• Ability to communicate clearly by phone and email.

• Prolonged periods sitting at a computer workstation.

• Occasional light physical activity required, such as lifting files or accessing file cabinets.

• This position is largely sedentary but may require occasional bending or standing.

Position Type & Work Schedule

• Full-time position.

• Standard hours are Monday through Friday, 8:00 AM to 5:00 PM.

• Flexibility may be required depending on workflow demands.

This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties and responsibilities may change with or without notice to meet the evolving needs of the company.

Edwards Business Systems is an Equal Opportunity Employer (M/F/D/V).
We are committed to creating an inclusive environment and do not discriminate based on race, color, religion, national origin, gender, age, disability, veteran status, or any other legally protected characteristic. Reasonable accommodations may be made to enable individuals with disabilities to participate in the hiring process.

Job Purpose/Summary

The Production Print Specialist (PPS) is a key business-to-business sales role focused on selling high-volume production print solutions, including digital presses, wide-format systems, and industrial print engines. The PPS works collaboratively with the broader sales team and internal departments to identify, pursue, and close production print opportunities. This role is responsible for meeting or exceeding sales targets while providing expert consultation, demonstrations, and support to both prospective and existing clients.

Essential Functions and Responsibilities

• Drive sales of the full production equipment portfolio including digital production presses, wide-format systems, and associated software solutions.

• Collaborate with sales representatives and internal support teams to identify and develop production print opportunities within existing accounts and new business prospects.

• Conduct client presentations, live product demonstrations, and training sessions for customers, sales personnel, and support staff.

• Provide accurate sales forecasts and pipeline updates as required by management.

• Strategize with the VP of Sales to promote production print growth through targeted initiatives and training for the broader sales force.

• Make outbound prospecting calls and schedule appointments with both net new and existing customers.

• Maintain and update all sales activities in the company’s CRM system, ensuring accurate records of opportunities, meetings, and communications.

• Collaborate with internal teams to establish a clear Scope of Work (SOW) for production print engagements, including support structure, deliverables, and pricing.

• Stay current on trends in the production print industry and maintain up-to-date knowledge of competitive products, software, and market dynamics.

Performance Factors

• Attendance & Dependability: Consistently reports to work and meetings on time and fulfills responsibilities reliably.

• Communication & Contact: Demonstrates strong verbal and written communication skills with clients, team members, and management.

• Professional Relationships: Works effectively with colleagues, leadership, and customers, maintaining a courteous and solution-focused approach.

• Sales Execution: Meets or exceeds sales goals through diligent pipeline management, strategic prospecting, and professional client engagement.

• Travel: Frequent travel is required to customer locations, trade shows, training seminars, and other company branches.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field preferred; an Associate’s degree with a minimum of 5 years of proven sales experience may also be considered.

• Minimum of 2 years of B2B sales experience required.

• Previous experience in the production print industry is required.

• Valid driver’s license and proof of automobile insurance coverage (Certificate of Liability) required.

• Strong working knowledge of Microsoft Office products.

Competencies

• Strong problem-solving and analytical skills

• Ability to build and maintain sustainable client relationships

• Excellent multitasking and organizational abilities

• High integrity and professional demeanor

• Proficiency in production print technologies and related software solutions

• Self-motivated and goal-oriented

• Comfortable working with all levels of management

Physical Demands

• Must be able to communicate clearly via speech and hearing.

• Requires both close and distant vision capabilities.

• Ability to sit, stand, walk, bend, and occasionally lift/move office equipment.

• Must be able to perform under pressure to meet sales deadlines and customer requirements.

Position Type & Work Schedule

• Full-time position.

• Standard work hours are Monday through Friday, 8:00 AM to 5:00 PM.

• Flexibility is required to accommodate client appointments and occasional evening hours as needed.

This job description does not represent an exhaustive list of responsibilities. Duties may evolve and change in response to business needs, with or without notice.

Edwards Business Systems is an Equal Opportunity Employer (M/F/D/V).
We are committed to a diverse and inclusive work environment and do not discriminate based on race, color, religion, national origin, gender, age, disability, veteran status, or any other legally protected characteristic. Reasonable accommodations may be provided during the hiring process upon request.