Job Purpose/Summary 

Responsible for company product sales activity and growth for a specific geographical territory by utilizing a consultative selling approach to develop strong business to business relationships, maintaining existing relationships, and creating new relationships via in-person, virtual and teleconference. 

Essential Functions and Responsibilities 

• Meeting and exceeding weekly prospecting goals. 
• Generating revenue and meeting sales targets. 
• Daily utilization of the Company’s CRM system for recording sales activities, preparation of proposals, updating account profiles, and forecasting. 
• Provide an ongoing and updated forecast of closeable business. 
• Update shared Outlook Calendar daily with all sales appointments and meetings. 
• Utilization of our CRM and Print Audit to mine future opportunities for our Company. 
• Developing and qualifying leads within a respective territory to increase additional sales opportunities through cold-calling, prospecting by driving either a personal or company vehicle to potential customer sites and conducting lead generation campaigns. 
• Marketing efforts in setting new appointments to include both in-person and telemarketing calls. 
• Interact with other company departments and support team to uncover sales opportunities for Production Print, Managed Print Services, Managed Network Services, and Solutions. 
• Attend in-person weekly one on one management meetings. 
• Continually works to increase to gain knowledge of existing client base. 
• Continually works to increase to gain knowledge of products and solutions that we sell. 
• Ability to utilize the web and various resources to profile accounts and other vertical markets. 
• Coordinate social media outreach to gain new prospects. 

 

Performance Factors 

• Attendance and Dependability: The employee can be depended on to report to work at the scheduled time. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious, about assignments. 
• Participation required in all sales meetings. 
• High Integrity and displays business acumen. 
• Embraces Company Core Values. 
• Ability to work well with others on the team and earn trust through consistent follow through on commitments, tasks, and timelines. 
• The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company. 
• Must have a total understanding of all products, solutions, and services sold by EBM. 
• Travel: This position requires the employee to frequently travel throughout their geographical sales territory, as well as travel to outside trade shows, training, and other company branch offices. 

Building a legendary company through lasting relationships, trust, great people and delivering on our commitments 

EOE 

 

Qualifications 

Bachelor’s degree in Communications, Marketing, or related field preferred. 1-3 years of relevant experience in B2B marketing and/or communications preferred. Superb marketing and communication skills, including writing and editing. Must possess excellent in-person interpersonal and customer service skills. Strong operational and business acumen preferred. High attention to detail. Experience with client retention and gaining new business. Experience with Microsoft Office products. Must have a valid driver’s license and a clean driving record with the ability to provide a Certificate of Liability, when driving a personal vehicle. The position would require up-to-date electronic technology; reliable Wi-Fi, internet connection, webcam, and phone services, depending on work location, to adequately work outside of the office. 

Physical Demands 

This position requires the ability to talk by expressing or exchanging information by means of the spoken word, as well as hearing by perceiving the nature of sounds by the ear. Prolonged periods of sitting at a desk, working on a computer, and driving to customer locations, trade shows, training or other company sponsored events, required. Occasionally lift and/or move up to 25 pounds. Requires the ability to sit, stand, bend, squat, crawl or climb. 

Position Type/Expected Hours of Work 

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Flexibility during certain periods might be required, depending on proposal deadlines, customer deliveries and meeting sales commitments. 

This document in no way states or implies that these are the only duties to be performed by the employee occupying this position and is not designed to cover or contain a comprehensive listing of activities or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

 

JOB PURPOSE / Summary

Effectively performs the daily tasks and responsibilities associated with the timely delivery and pick up of equipment and supplies at customer and branch locations.

 

Essential Functions

Responsible to prepare and load equipment and supplies for delivery.  Ensures all necessary delivery and pick up documents are completed by obtaining customer signatures on required forms.  Verify operator manuals are delivered or returned, if picking up, and obtains the customer initials on equipment movement forms.  Pick up all supplies with returned equipment and complete return forms.  Install and uninstall accessories on equipment at customer locations and perform a brief demo to all customers upon delivery.  Shrink-wrap returned equipment and tag with appropriate identification form after return completed.  Verify the accuracy of meters and record.  Scan all equipment movement forms to appropriate account in E-Automate and email the appropriate billing and sales rep, confirming delivery. Maintains a daily driver log.  Assist warehouse manager in preparing equipment by tagging, unboxing and staging equipment.  Breaks down empty boxes and put in recycle bundler.  Takes pallets and trash out. Ensures warehouse is neat, clean and is conscientious of safety concerns.  Performs daily maintenance and weekly inspections on delivery vehicle.  Reports all maintenance issues to manager immediately. Responsible for maintaining a clean and organized delivery vehicle.      

Performance Factors

Attendance and Dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. The employee observes designated work break/meal periods. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious, about assignments.

Travel: This position does not require travel.

 Communication and Contact: The employee is proficient and professional in oral and written communication with superiors, colleagues, and individuals inside and outside the company. The employee is capable to effectively communicate with his/herco-workers and fellow team members. 

Relationships with Others: The employee exhibits a professional manner and works effectively and relates well with others Including superiors, colleagues, and individuals inside and outside the company. 

Qualifications

High School Diploma or GED preferred.  Must possess a valid driver’s license with a good driving record.  Must be an adept driver who abides by all traffic rules.  Excellent interpersonal, organizational and time management skills required.    Must be able to work well in a fast-paced environment with frequently changing dynamics.  Previous delivery/driving experiencepreferred.

 

Physical Demands

The position would require the ability to communicate by expressing or exchanging information by means of the spoken word, vision, as well as hearing by perceiving the nature of sounds by the ear.  The use of hands for simple grasping, moving and manipulating.  Work is performed while standing, sitting and/or walking.  Must be able to sit for long periods of time while driving to certain remote work sites and branch locations.  The ability to safely lift, carry, push, pull or move up to 70 lbs.  Requires bending, squatting, crawling, climbing and reaching. 

 

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Flexibility during certain periods of the month might be required, depending on work  flow. 

This document in no way states or implies that these are the only duties to be performed by the employee occupying this position and is not designed to cover or contain a comprehensive listing of activities or responsibilities that are required for this job. Duties/ responsibilities and activities may change at any time with or without  notice.

Job Purpose/Summary

The Client Success Specialist plays a vital role in ensuring a superior customer experience by serving as the frontline contact for client support. This position is responsible for answering incoming inquiries, placing service calls, and processing supply orders accurately and efficiently. Through strong communication and attention to detail, the Specialist ensures client satisfaction and supports the smooth coordination between internal departments and external clients.

Essential Functions and Responsibilities

• Respond promptly and professionally to incoming client calls from the phone queue in a courteous and helpful manner.

• Accurately enter service requests and supply orders into the system, ensuring all required information is recorded thoroughly.

• Monitor and respond to emails directed to the Client Success Team in a timely fashion, ensuring all client communications are documented.

• Act as a liaison between service managers, technicians, and customer service representatives to ensure effective communication and issue resolution.

• Maintain a working knowledge of products and services to provide accurate information and support to clients.

• Strive to resolve client concerns on the first interaction, escalating when necessary while maintaining a high level of professionalism.

• Maintain accurate records of all client interactions and transactions in the company’s CRM or service systems.

Performance Factors

• Attendance & Dependability: Consistently reports to work on time, observes scheduled breaks, and reliably completes tasks in a timely, thorough, and accurate manner.

• Communication & Contact: Demonstrates professional and effective communication skills, both verbal and written, when interacting with clients and internal team members.

• Customer Focus: Provides exceptional customer service by understanding client needs, demonstrating empathy, and ensuring prompt and effective solutions.

• Attention to Detail: Enters and processes orders and service requests with a high degree of accuracy and completeness.

• Team Collaboration: Works effectively in a collaborative, fast-paced environment while supporting colleagues and contributing to team success.

Qualifications

• High school diploma or GED required.

• Previous experience in customer service or a related support role preferred.

• Strong interpersonal and communication skills, with the ability to remain calm and composed in high-pressure situations.

• Proficiency in data entry and navigating service software systems; accuracy is essential.

• Ability to multitask and adapt to shifting priorities in a team environment.

• Knowledge of customer service principles, practices, and professional etiquette.

Physical Demands

• Ability to communicate clearly by phone and email.

• Prolonged periods sitting at a computer workstation.

• Occasional light physical activity required, such as lifting files or accessing file cabinets.

• This position is largely sedentary but may require occasional bending or standing.

Position Type & Work Schedule

• Full-time position.

• Standard hours are Monday through Friday, 8:00 AM to 5:00 PM.

• Flexibility may be required depending on workflow demands.

This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties and responsibilities may change with or without notice to meet the evolving needs of the company.

Edwards Business Systems is an Equal Opportunity Employer (M/F/D/V).
We are committed to creating an inclusive environment and do not discriminate based on race, color, religion, national origin, gender, age, disability, veteran status, or any other legally protected characteristic. Reasonable accommodations may be made to enable individuals with disabilities to participate in the hiring process.

Job Purpose/Summary

The Production Print Specialist (PPS) is a key business-to-business sales role focused on selling high-volume production print solutions, including digital presses, wide-format systems, and industrial print engines. The PPS works collaboratively with the broader sales team and internal departments to identify, pursue, and close production print opportunities. This role is responsible for meeting or exceeding sales targets while providing expert consultation, demonstrations, and support to both prospective and existing clients.

Essential Functions and Responsibilities

• Drive sales of the full production equipment portfolio including digital production presses, wide-format systems, and associated software solutions.

• Collaborate with sales representatives and internal support teams to identify and develop production print opportunities within existing accounts and new business prospects.

• Conduct client presentations, live product demonstrations, and training sessions for customers, sales personnel, and support staff.

• Provide accurate sales forecasts and pipeline updates as required by management.

• Strategize with the VP of Sales to promote production print growth through targeted initiatives and training for the broader sales force.

• Make outbound prospecting calls and schedule appointments with both net new and existing customers.

• Maintain and update all sales activities in the company’s CRM system, ensuring accurate records of opportunities, meetings, and communications.

• Collaborate with internal teams to establish a clear Scope of Work (SOW) for production print engagements, including support structure, deliverables, and pricing.

• Stay current on trends in the production print industry and maintain up-to-date knowledge of competitive products, software, and market dynamics.

Performance Factors

• Attendance & Dependability: Consistently reports to work and meetings on time and fulfills responsibilities reliably.

• Communication & Contact: Demonstrates strong verbal and written communication skills with clients, team members, and management.

• Professional Relationships: Works effectively with colleagues, leadership, and customers, maintaining a courteous and solution-focused approach.

• Sales Execution: Meets or exceeds sales goals through diligent pipeline management, strategic prospecting, and professional client engagement.

• Travel: Frequent travel is required to customer locations, trade shows, training seminars, and other company branches.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field preferred; an Associate’s degree with a minimum of 5 years of proven sales experience may also be considered.

• Minimum of 2 years of B2B sales experience required.

• Previous experience in the production print industry is required.

• Valid driver’s license and proof of automobile insurance coverage (Certificate of Liability) required.

• Strong working knowledge of Microsoft Office products.

Competencies

• Strong problem-solving and analytical skills

• Ability to build and maintain sustainable client relationships

• Excellent multitasking and organizational abilities

• High integrity and professional demeanor

• Proficiency in production print technologies and related software solutions

• Self-motivated and goal-oriented

• Comfortable working with all levels of management

Physical Demands

• Must be able to communicate clearly via speech and hearing.

• Requires both close and distant vision capabilities.

• Ability to sit, stand, walk, bend, and occasionally lift/move office equipment.

• Must be able to perform under pressure to meet sales deadlines and customer requirements.

Position Type & Work Schedule

• Full-time position.

• Standard work hours are Monday through Friday, 8:00 AM to 5:00 PM.

• Flexibility is required to accommodate client appointments and occasional evening hours as needed.

This job description does not represent an exhaustive list of responsibilities. Duties may evolve and change in response to business needs, with or without notice.

Edwards Business Systems is an Equal Opportunity Employer (M/F/D/V).
We are committed to a diverse and inclusive work environment and do not discriminate based on race, color, religion, national origin, gender, age, disability, veteran status, or any other legally protected characteristic. Reasonable accommodations may be provided during the hiring process upon request.